Introduction to the KnowledgeHub
      Back to home
      1. KnowledgeHub
      2. Introduction to the KnowledgeHub

      Introducing BusinessHub's KnowledgeHub and Hub Bot

      BusinessHub's Onboarding and Success Plan clients have access to the KnowledgeHub. Join us for a brief tour.

      KnowledgeHub

      This is your hub of support and implementation resources for MYOB Advanced and MYOB Exo Employer Services, including:

      • Answers to commonly asked questions about how to use the software
      • Advanced Bootcamp training videos and guides
      • MYOB Advanced User Group (MAG) meeting recordings and slide decks 
      • Resolutions to error messages

      BusinessHub's Onboarding and Success Plan clients can access the KnowledgeHub from the Support menu on the BusinessHub website. 
      web kb

      Most content is provided exclusively to BusinessHub's Onboarding and Success Plan clients, so you will need to Sign In to the KnowledgeHub to access it. 

      You will receive an email invitation from BusinessHub to register your account and create a password to access the KnowledgeHub. If you cannot locate your invitation email after checking your junk email folder, please contact our support desk by email or phone (1300 733 071). 

      We encourage you to whitelist or add support@businesshub.com.au to your email contact list to ensure that you receive our communications going forward.

      Searching the KnowledgeHub

      You can search the KnowledgeHub for information on your query, error message or screen ID by following these easy steps.

      1. Navigate to BusinessHub's KnowledgeHub page.  You can get there from the BusinessHub website https://businesshub.com.au/ by clicking Support and selecting KnowledgeHub. 
        KB search

      2. Sign in (top right corner of of screen) to access all supported content. 
      3. Type your query in the Search for answers field.
        As you type, suggested articles containing the entered text appear. You can search using the MYOB Screen ID as well, and any articles relating to that Screen ID will be returned in the search results. Refer to Tips for Searching for how to identify the MYOB Screen ID.
      4. Either click the relevant article to see the content, or press Enter and the search results appear. Click the title of the article to open the contents.

      Contact Support

      Chat with the Hub Bot for guided assistance with your software query, which gives you the option to log a case with our BusinessHub Support Team for further assistance.  

      1. To chat with the Hub Bot, click the Conversation icon. The Chat screen appears.
        Chat


      2. Sign in (top right corner of of screen) on the KnowledgeHub page to access all supported content. 
      3. In the Hub Bot popup screen, for Support queries click Client Support.
        You will be asked for some further information such as your Email address and the product you are using, then you will be asked to enter your query.
        chat query

      4. Enter information to perform a search on the KnowlegeHub using the Tips for Searching.
        Suggested support articles will appear for you to review. Scroll to view them all.
        chat search results
      5. Click Read More to open the articles as required.
      6. If your query is resolved, click Yes.
        If your query is not resolved click No and you will be given the option to search again.
      7. If your query is still not resolved and you would like to raise a case with BusinessHub's Support Team, click Yes to raise a Support Case.
      8. Enter details regarding your issue, including screen IDs and error messages as applicable and press Enter.
        bot case
        Your chat history including search text and suggested articles is sent to BusinessHub and a Support Analyst will contact you to assist you further.
      9. Click the Close button.
        bot case 2

      Tips for Searching

      • Sign in (top right corner of of screen) on the KnowledgeHub page to access all supported content. 
      • Use Screen IDs - If you are experiencing an issue on a specific MYOB Screen, enter the screen ID in the search field, for example AR301000, with no spaces or separators of any kind.
        The Screen ID is part of the URL when you open the relevant screen.  For example, the Cash Transactions Screen ID is CA304000 as highlighted in the URL:
        Screen ID-1
        Sometimes the Screen ID is not the end of the URL but it can be in the middle as a transaction ID could also be included in the URL.  For example:
        screen id 2
      • Workspace name - Enter the workspace name that relates to your query, for example Payables or Sales Orders
      • Less is More - When you enter long and detailed text in the search field, this limits the articles returned in the results.  If you reduce your search text to the bare basics of the query or problem, this returns more articles for you to review for a resolution.  You can then add to your search text to further narrow the articles as required.