User Security and Licence Administration
      Back to home
      1. KnowledgeHub
      2. MYOB Advanced Business
      3. User Security and Licence Administration

      Unlocking a User Account

      You can manually lock Users out of MYOB Acumatica and it will lock automatically if numerous (usually 3 or more) unsuccessful access attempts have been made

      Purpose

      A full user with administrator access can unlock a user from the Users screen if they have accidentally locked themselves out of your MYOB Acumatica site.  This can occur as a result of entering their password incorrectly too many times or otherwise infringed your site's Security Preferences.  Alternatively, the account will usually unlock automatically after 15 minutes.

      After an account is locked, the User will see the following error when attempting to log in. 

      Disclaimer: This information about how to use MYOB Advanced is of a generic nature and is based on information supplied by MYOB. Not to be relied on for legal, accounting or employment advice.

      Before you start

      Only a Full User who has been assigned the Administrator role can unlock another user of your Advanced site.

      How to Unlock a User Account

      1. Navigate to and open the Users screen (SM201010).
      2. Use the search bar to find and select the relevant user in the Login field.
      3. Click the Unlock User button on the form toolbar.

      Related Articles

      Questions?

      If you have more questions, please contact BusinessHub's support desk on 1300 733 071 or raise a Support Case.